Responsible Play

1. Our Commitment

EmberForge is built for entertainment. We believe that all users deserve a positive, safe experience on our platform. Although EmberForge does not involve real money, we recognise that any repetitive gaming activity can, in some cases, lead to behavioural patterns that affect daily life, mental health, and relationships.

We are committed to providing transparent information, practical tools, and signposting to professional support so that our players can always make informed, healthy choices about their use of EmberForge.

2. About EmberForge & Real-Money Gaming

It is important to be clear about what EmberForge is and is not:

• EmberForge is a free-to-play social entertainment platform. No real money is ever staked, won, or lost.
• Embers (EMB) are virtual credits with no monetary value. They cannot be exchanged for money, goods, or services.
• Winning Embers on the Forge Wheel is not a financial event of any kind.
• Playing EmberForge does not simulate, replicate, or offer any predictive insight into real-world gambling outcomes.

3. Healthy Play Habits

EmberForge is designed to be enjoyable. To keep your experience positive, we encourage you to:

• Set time limits. Decide in advance how long you want to play and stick to it. Use your device's built-in screen time tools to help.
• Take regular breaks. Step away from the screen regularly, even for just a few minutes every hour.
• Play for fun, not as an escape. If you find yourself using EmberForge as a way to avoid stress, anxiety, or other difficulties, consider speaking to someone you trust or a professional.
• Keep perspective. EmberForge outcomes are entirely simulated and random. There is no skill or strategy that can reliably influence the Forge Wheel.
• Balance your time. Ensure that playing EmberForge does not displace sleep, work, study, socialising, or physical activity.

4. Signs to Watch For

The following behaviours may indicate that any form of gaming — including free-to-play entertainment platforms — is having a negative impact on your life. If you recognise any of these patterns, it may be worth speaking to someone:

• Spending more time than intended on the platform, despite wanting to stop.
• Feeling irritable, anxious, or restless when not playing.
• Neglecting work, study, relationships, or self-care because of time spent on the platform.
• Using gaming to escape negative feelings rather than addressing them.
• Lying to others about how much time you spend on the platform.
• Continuing to use the platform despite recognising it is causing problems.

These signs are not a diagnosis, but they are worth taking seriously. Speaking to a GP, counsellor, or a specialist organisation is always a positive step.

5. Our Safeguards

EmberForge has built the following safeguards into the platform to support responsible use:

• No real-money transactions. There is no mechanism on EmberForge to spend, deposit, or withdraw real money at any point.
• Automatic Ember refills. Rather than encouraging users to chase a depleted balance, EmberForge automatically refills your Embers if they reach zero, removing the "loss-chasing" dynamic.
• Age restriction. EmberForge is strictly 18+. We display this restriction prominently across the platform.
• No in-app purchases. Embers cannot be purchased with real money. This removes any financial incentive to play beyond your intended time.
• Clear disclaimers. All pages display unambiguous statements that Embers have no monetary value and that outcomes cannot be influenced by skill.

6. Protecting Young People

EmberForge is intended only for users aged 18 and over. We take our obligations regarding minors very seriously. If you share a device with young people, we strongly recommend the following:

• Use your device's parental controls and content filtering tools to restrict access to EmberForge when not in use.
• Ensure that young people in your household understand that EmberForge is an adult platform.
• Consider tools such as Net Aware or your internet provider's family filters to add an additional layer of protection.

If you believe a minor has accessed EmberForge, please contact us immediately at the details in Section 9 so we can take appropriate action.

7. Support Organisations

If you, or someone you know, is struggling with gambling-related issues or addictive gaming behaviour, the following organisations provide free, confidential support:

8. Self-Exclusion

If you feel that your use of EmberForge, or any gaming platform, is becoming problematic and you want to take a break, we support self-exclusion. Please contact us using the details in Section 9 to request that access to EmberForge be suspended for you for a defined period.

For real-money gambling services, the UK's national self-exclusion scheme is GAMSTOP. Registering with GAMSTOP will block you from all licensed UK online gambling operators simultaneously:

• GAMSTOP — gamstop.co.uk

EmberForge is not a licensed gambling operator and is not part of the GAMSTOP scheme, as no real money is involved. However, we will always honour self-exclusion requests made directly to us.

9. Contact Us

If you have any concerns about your use of EmberForge, or if you need to request self-exclusion, please contact us:

• EmberForge Ltd — Player Wellbeing
• 115 Lyndhurst Ave, Twickenham TW2 6BU, United Kingdom
• Phone: +44 71150095809
• Registration No: EF-GB-291047-03

We take all player wellbeing enquiries seriously and will respond within one business day.